400D and 800T film are PRE-ORDER (Ship before OCT 1st), other items are ready stock!
400D and 800T film are PRE-ORDER (Ship before OCT 1st), other items are ready stock!
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FAQ

We are located in Shenzhen, China.

We ship worldwide unless prohibited by shipping agencies. If you are not sure if your country is accepted, kindly send us email (hi@reflxlab.com) before placing your order. We can surely ship to the following countries or regions: EU, United States, United Kingdom, Canada, Australia, New Zealand, Japan, South Korea, Hong Kong, Taiwan, Macau, Thailand, Singapore, Malaysia, Vietnam, Philippines, Indonesia, India, Mexico, Turkey, Saudi Arabia, United Arab Emirates, Serbia, Qatar, Kazakhstan, Brazil, Argentina, Chile.

With STANDARD SHIPPING, we use Air Small Packet service provided by China Post, USPS, Singapore Post, SF Express, etc, depending on the destination country. $5 fixed price per order. With EXPEDITED SHIPPING, we use DHL. $30 fixed price per order.

Normally, all orders will be handled within 2 working days with the shipping service you choose. Except under pre-order period or other special occasions stated. With STANDARD SHIPPING via Air Small Packet, shipping time is 1-6 weeks, depending on the destination country: 5-14 days to Asia 10-20 days to US, EU, CA, UK, & AU 20-50 days to the rest of the world With EXPEDITED SHIPPING via DHL, shipping time is 3-7 days to worldwide.

Currently, we ONLY accept Paypal. We will try our best to add credit card payment ASAP.

Customers can change their order if it's not yet shipped. Please contact us through email (hi@reflxlab.com), or Live Chat in our homepage.

Customers can request cancellation on their order if it's not yet shipped. Please contact us through email (hi@reflxlab.com), or Live Chat in our homepage.

We offer exchange or refund if you receive a DAMAGED or INCORRECT product. In this situation, please send us photo of the products via email (hi@reflxlab.com) within three days upon delivery. Please understand that the returns caused by the following reasons cannot be handled: 1) The actual appearance or color of the products may differ from that shown in the photos, the actual products will prevail. 2) Customer’s own preference. Please understand that there may be difference between the actual product and the photo. The product cannot be exchanged or refunded if you do not like it.

Normally, there is no warranty for film. But if you find severe light leak or scratches on the film, not caused by your camera, we will be able to send you new one for free. For other products, we will provide a 90-DAY limited warranty to ensure that our products are free of defects. If the product is broken within 90 days after you receive it, in the pre-condition of non-artificial damage, we will be very likely to just ship you a new one for free, and no return is required.