What Is Shipping Insurance?

To enhance your shopping experience, we offer an optional Shipping Insurance service for each order. By selecting this option before checkout, a small fee (around 3% of your cart subtotal) is added to your order to provide additional protection during transit.

What’s Covered

Shipping insurance covers the following scenarios:

Lost packages in transit (e.g. tracking shows "delivered" but the customer did not receive it);
Damaged products during transit (e.g. items arrived broken, bent, or otherwise unusable due to shipping issues);
Packages stolen after delivery is marked complete by the carrier.

Compensation

If your claim is verified, we will provide:

One-time free replacement shipment of the affected product(s), at no extra cost;
If the item is out of stock, we will offer an equivalent replacement or full refund.

What’s Not Covered (Exclusions)

Shipping insurance does not cover:

Incorrect or incomplete shipping addresses provided by the customer;
Orders that are refused or unclaimed by the customer;
Orders that did not include shipping insurance at checkout.

How to File a Claim

To file a claim for a lost or damaged shipment, please contact us within 15 days of the shipping date, and include the following:

Your order number
Tracking number or shipping confirmation screenshot
Photos of damaged products (if applicable)

Contact:
📧 help@reflxlab.com
📞 🇺🇸+1 (206) 371-5596 🇨🇳+86 18520264992

FAQ